Important Notice: this agreement is subject to binding arbitration and a waiver of class action rights as detailed in section 12 below.
Last updated on: December 1, 2022
Specific rights and responsibilities for the processing and security of customer data can be found in our Data Processing Addendum.
Acceptance of Terms
SYNDLY LLC., (“SYNDLY,” “us,” or “we”) provides access to an online web application that facilitates the collection of online reviews for its users through SYNDLY.com (the “Site”), and related applications—which include all of the text, images, audio, code and other material they contain or provide (collectively, the “Content”) and all of the features and other services they provide. The Site, the mobile app, and any other features, tools, materials, or other services (including co-branded or affiliated services) offered from time to time by SYNDLY are referred to here as the “Service.”
SYNDLY does not knowingly collect, either online or offline, personal information from persons under the age of 13. If you are under 18 years of age, you may use https://www.syndly.com (and/or make purchases associated with the Site or the Service) only under the supervision of a parent or guardian.
Changes to the Terms
You consent to receive communications from us and agree that all notices, disclosures, and other communications that we provide to you electronically (including, but not limited to email and SMS) satisfy any legal requirement that such communications be in writing.
As a result of your registration for the Service, you may also receive certain commercial communications from SYNDLY. You understand and agree that these communications are part of your registration, and that, to the extent required by law, you may opt out of receiving these communications at any time by either using relevant opt-out functionality or sending an email to email@example.com. Following such an opt-out, we may still communicate with you to the extent permitted by applicable law.
In order to use the Service, you must register for an account. By registering as a user of the Service, you agree to provide accurate, current and complete information about yourself as prompted (the “Registration Data”) and maintain and promptly update the Registration Data to keep it accurate, current and complete. If you provide any information that is inaccurate, not current or incomplete, or SYNDLY has reasonable grounds to suspect that the Registration Data is inaccurate, not current or incomplete, SYNDLY may deny you access to the Service, or terminate your account, at its sole discretion.
You must be 18 years or older to use this Service (and/or make purchases associated with the Site or the Service) without the supervision of a parent or guardian.
You agree to pay all fees or charges incurred by your account, including applicable taxes, in accordance with these Terms and the billing terms that are in effect at the time that such fees or charges become payable. SYNDLY may, in its sole discretion and at any time, change any rates and/or fees in respect of any services hereunder (including the Service) with thirty (30) days’ written notice to you. You are fully liable for all charges to your account, and you represent to SYNDLY that you are an authorized user of all methods of payment that you use to pay any charges under your account. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that SYNDLY is not responsible for third party access to your account that results from theft or misappropriation of your account. SYNDLY and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
You agree to (a) never to use the same password for the Service that you use or have ever used outside of the Service; (b) keep your Username and Password confidential and not share them with anyone else; (c) immediately notify SYNDLY of any unauthorized use of your username and password or account or any other breach of security; and (d) use only your own username and password to access the Service’s Restricted Areas. SYNDLY cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
Billing, Refund & Cancellation Policy
You agree to pay SYNDLY any fees for each Service you purchase or use in accordance with the pricing and payment terms presented to you for that Service.
SYNDLY sells a variety of Services, some of which are on a subscription basis that include their own “Billing cycle”. Billing cycles are typically monthly or annually, depending on which terms you choose for the Services. Payment will be charged to your chosen payment method at purchase at the start of each new Billing cycle. Your Service subscription will automatically renew at the end of each Billing cycle unless you cancel your account.
We (through our third-party payment processors) will keep your payment information on file. We do not access this information, except through provided programmatic methods by the provider(s). When your details change or are due to expire, we may obtain or receive from your payment provider updated payment details, including your card number, expiration date, and CVV (or equivalent). This enables your subscription charges to continue on schedule so you can maintain access to the Service. You authorize us to continue to charge your credit card using the updated information. If a payment is not successfully authorized due to expiration, insufficient funds, or otherwise, we may suspend or terminate your subscription until applicable changes have occurred. You also agree that we may charge you via your payment method on file if you elect to restart your subscription.
You may request to cancel your Service by contacting SYNDLY Billing Support via email at firstname.lastname@example.org. Your Service will continue until the end of your Billing cycle cancellation as charges are not based on usage. In order to avoid being charged for the Service on the next billing date, you must submit your request to cancel your Service at least 5 days prior to your next billing date using the outlined cancellation methods above. If you cancel your Service prior to the end of your current, paid billing cycle, you will not receive a prorated refund.
For SYNDLY annual subscriptions paid upfront, we offer a 30 day money back guarantee as long as the request for cancellation is made within the first 30 days of your subscription as determined by the original purchase date. There will be no refunds issued for annual subscriptions that were not canceled before the renewal of the plan.
An approved refund cannot exceed the payment amount.
If you initially sign up for a SYNDLY plan that includes a discounted trial period:
— If you cancel prior to your first charge following the trial period, you will not be charged.
— If you do not cancel before the stated trial period expires, you will be billed for the full price of the plan starting on the day the trial period ends.
Please contact SYNDLY Billing Support at email@example.com with any questions.
Links to third party sites/Third party services
The Site may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of SYNDLY and SYNDLY is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. SYNDLY is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by SYNDLY of the site or any association with its operators.
Any fees charged by Linked Sites are not included in any subscription or other fees payable by you to SYNDLY. SYNDLY may also provide access to third-party vendors who provide information, goods and/or services on the Site or through the Service. Any separate charges or obligations you incur in your dealings with Linked Sites or other third parties are your responsibility. SYNDLY makes no representation or warranty regarding any information, goods and/or services provided by any Linked Sites or other third parties.
SYNDLY shall not be responsible or liable, directly or indirectly, for any damage or losses caused (or alleged to be caused) by or in connection with your use of (or reliance upon) any information, goods, or services made available on any Linked Sites; and you assume any and all risks, known or unknown, now existing or hereafter arising, that are related to your use of (or reliance upon) the Linked Sites.
Certain services made available via the Site are delivered by third party sites and organizations. By using any product, service or functionality originating from the Site, you hereby acknowledge and consent that SYNDLY may share such information and data with any third party with whom SYNDLY has a contractual relationship to provide the requested product, service or functionality on behalf of the Site’s users and customers.
Intellectual Property of SYNDLY and Its Suppliers
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of SYNDLY or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, de-compile, hack, participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content, in whole or in part, found on the Site. SYNDLY content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the Content without the express written permission of SYNDLY and/or the copyright owner (as applicable). You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of SYNDLY or our licensors except as expressly authorized by these Terms.
SYNDLY respects the intellectual property rights of others and expects users of the Service to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us.
If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide our copyright agent with the following information in accordance with the Digital Millennium Copyright Act: (i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Our designated copyright agent for notice of alleged copyright infringement or other legal notices regarding Content appearing on the Service is:
DMCA Copyright Agent
700 E Firmin St
Kokomo, IN 46902
Please note that in addition to being forwarded to the person who provided the allegedly illegal content, we may send a copy of your notice (with your personal information removed) to Lumen (https://lumendatabase.org) for publication and/or annotation. You can see an example of such a publication at https://lumendatabase.org/notices/12073901#.
We reserve the right to remove Content alleged to be infringing or otherwise illegal without prior notice and at our sole discretion. In appropriate circumstances, SYNDLY will also terminate a user’s account if the user is determined to be a repeat infringer.
Third Party Accounts
You will be able to connect your SYNDLY account to third party accounts. By connecting your SYNDLY account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by SYNDLY from our offices within the USA. SYNDLY makes no representation that the Service (or any Content associated therewith) is appropriate or available for use in any other locations. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the SYNDLY Content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions or regulations (including, without limitation, by exporting or transmitting any elements of the Service or associated Content into any country to which the USA has embargoed goods, or to any person on any jurisdiction’s applicable sanctions lists).
You agree to indemnify, defend and hold harmless SYNDLY, its officers, directors, employees, shareholders, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees and court costs) relating to or arising out of your use of or inability to use the Site or Services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. SYNDLY reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with SYNDLY in asserting any available defenses.
Binding arbitration and class action waiver
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT
Initial Dispute Resolution
Our Customer Support Department is available by email at firstname.lastname@example.org, to address any concerns you may have regarding the Service. Our Customer Service Department is able to resolve most concerns quickly to our customers’ satisfaction. The parties shall use their best efforts through this Customer Service process to settle any dispute, claim, question, or disagreement and engage in good faith negotiations which shall be a condition to either party initiating a lawsuit or arbitration.
If the parties do not reach an agreed upon solution within a period of 30 days from the time of informal dispute resolution under the Initial Dispute Resolution provision, then either party may initiate binding arbitration as the sole means to resolve claims, subject to the terms set forth below. Specifically, all claims arising out of or relating to these Terms (including their formation, performance and breach), the parties’ relationship with each other and/or your use of the Service shall be finally settled by binding arbitration administered by JAMS in accordance with the provisions of its Comprehensive Arbitration Rules & Procedures, excluding any rules or procedures governing or permitting class actions.
The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms, including, but not limited to any claim that all or any part of these Terms are void or voidable, or whether a claim is subject to arbitration. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be written, and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
The Commercial Arbitration Rules governing the arbitration may be accessed at www.jamsadr.org or by calling JAMS at +1.800.352.5267. To the extent the filing fee for the arbitration exceeds the cost of filing a lawsuit, SYNDLY will pay the additional cost. If the arbitrator finds the arbitration to be non-frivolous, SYNDLY will pay all of the actual filing and arbitrator fees for the arbitration, provided your claim does not exceed $75,000. The arbitration rules also permit you to recover attorney’s fees in certain cases. The parties understand that, absent this mandatory provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.
If you are a resident of the United States, arbitration will take place at any reasonable location within the United States convenient for you. For residents outside the United States, arbitration shall be initiated in Howard County, State of Indiana, United States of America or at any location within the United States if it is within 500 miles of your country of residence, and you and SYNDLY agree to submit to the personal jurisdiction of any federal or state court in Howard County, Indiana, in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.
Class Action Waiver
The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND SYNDLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
Exception – Litigation of Intellectual Property and Small Claims Court Claims
Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may bring an action in state or federal court to protect its intellectual property rights (“intellectual property rights” means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights). Either party may also seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.
30-Day Right to Opt Out
You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth above by sending written notice of your decision to opt-out to the following address: SYNDLY LLC, 700 E Firmin St, Suite 266, Kokomo, IN 46902. The notice must be sent within 60 days of December 1, 2022 or 30 days of your first use of the Service, whichever is later, otherwise you shall be bound to arbitrate disputes in accordance with the terms of those paragraphs. If you opt-out of these arbitration provisions, SYNDLY also will not be bound by them.
Changes to this Section
SYNDLY will provide 60-days’ notice of any changes to this section. Changes will become effective on the 60th day, and will apply prospectively only to any claims arising after the 60th day.
For any dispute not subject to arbitration you and SYNDLY agree to submit to the personal and exclusive jurisdiction of and venue in the federal and state courts located in Howard County, Indiana. You further agree to accept service of process by mail, and hereby waive any and all jurisdictional and venue defenses otherwise available.
The Terms and the relationship between you and SYNDLY shall be governed by the laws of the State of Indiana without regard to conflict of law provisions.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE AND THE SERVICE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. SYNDLY LLC. AND/OR ITS SUPPLIERS, AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, STOCKHOLDERS, EMPLOYEES, LICENSORS, DISTRIBUTORS, SUB-LICENSEES, AGENTS, AND/OR SUBCONTRACTORS (COLLECTIVELY, THE “SYNDLY PARTIES”) MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE SITE OR THE SERVICE AT ANY TIME. THE SYNDLY PARTIES DO NOT WARRANT THAT YOUR USE OF THE SITE OR SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR SERVICE (OR ANY PART THEREOF, INCLUDING CONTENT) SHALL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU USE THE SITE AND THE SERVICE (AND ANY CONTENT ASSOCIATED THEREWITH) ENTIRELY AT YOUR OWN RISK.
THE SYNDLY PARTIES MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE OR IN THE SERVICE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS WITH RESPECT TO THE SITE AND THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SYNDLY PARTIES HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO ALL INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS IN RESPECT OF THE SITE AND THE SERVICE, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE AND NON-INFRINGEMENT, AS WELL AS ANY EXPRESS OR IMPLIED WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.
THE FAILURE TO EXERCISE OR ENFORCE ANY RIGHT UNDER THESE TERMS SHALL NOT BE DEEMED TO BE A WAIVER OF THAT RIGHT OR ANY OTHER RIGHT UNDER OR RELATED TO THESE TERMS.
SYNDLY reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. These Terms (and the obligations imposed upon you thereby) shall survive such termination to the extent that such survival is intended by their language, nature, and/or context. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Indiana and you hereby consent to the exclusive jurisdiction and venue of courts in Indiana in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and SYNDLY as a result of this agreement or use of the Site. SYNDLY may assign these Terms, in whole or in part, at any time. You may not assign, transfer, or sub-license these Terms (or any of Your rights or obligations under these Terms) without SYNDLY’s express prior written consent. You agree that SYNDLY does not promise any user exclusivity in any particular market and expressly reserves the right to provide services to your competitors. SYNDLY’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of SYNDLY’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by SYNDLY with respect to such use. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and shall have no effect in respect of the interpretation of any section or provision hereof. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and SYNDLY with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and SYNDLY with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Notice for California Users
Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.
SYNDLY welcomes your questions or comments regarding the Terms:
700 E Firmin St, Suite 266
Kokomo, IN 46902
Email Address: email@example.com